If you are not 100% satisfied with item (s) you have received from FOSTANI, you can easily return them!
FOSTANI provides full Store Credit only as long as the product is received in new condition.
Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable.
TO MAKE A RETURN REQUEST:You have up to 5 days from the date of delivery to request a return for eligible items, and the customer responsible to return it to the address provided with the RA#.
We accept returns for regular-priced items that are in their original condition, unworn, and with all tags and packaging intact. Laundered, smoked in, perfumed, stains, deodorant marks, used and worn items will not be accepted.
For eligible returns, we offer store credit in the form of a gift card , which can be used towards future purchases. Please note that cash refunds are not available.
Items paid by a Gift Card or a store credit are final sale
To Request a Return: click here
CANCELLATION POLICY (On In-Stock and Special-Order Items):
In-Stock Items - Orders for in-stock items are processed immediately and cannot be canceled once the order is placed.
Pre-Orders: If you wish to cancel a pre-order, a cancellation fee of 50% will be deducted from the refundable amount. Please understand that pre-ordered items are specially made for you, and canceling them incurs costs.
Back-order - if the style in the backorder (already in production an arriving the warehouse soon) and your payment already processed after you confirmed it, you will be charged a 15% cancellation fee.
DAMAGED PRODUCT, DISPUTES, & REFUSED PACKAGES:
- Damaged or Defective Products: It is important to inspect your order upon delivery. If you receive an item that is damaged or has a defect, please inform us within 24 hours of delivery, by submitting the return request immediately. We will work with you to resolve the issue promptly.
Refused Packages: If you refuse delivery of an item, a 50% restocking fee will be deducted from the refundable amount. Please note that this fee covers handling, shipping, and other associated costs.
Chargebacks: Any bank disputes resulting in store credit reactivation will incur a 50% reactivation fee and be re-issued remaining store credit immediately upon confirmation of bank resolution by customer.
Your store credit can be used on any product and has no expiration date. To use your store credit, simply sign into your email and search (FOSTANI gift card) copy the gift card code, and checkout as you normally would. At the payment step of checking out, paste the store credit code. Items purchased with a store credit as payment are final sale and non-returnable.
Note: Threaten a business with a chargeback or a negative review in an effort to get them to change their policies or in an attempt to gain a financial benefit. Such actions can potentially be deemed as abusive and could have legal consequences.
If you have any questions or require further assistance, please don't hesitate to contact our customer service. We are here to help!